Welcome to LuxTravelz.com ("Website"). By using our services, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our Website.

1. Introduction

LuxTravelz Travel and Tours Ltd. ("LuxTravelz", "we", "our", "us") operates this Website to provide travel booking services, tour packages, and destination information. These terms govern your use of the Website and our services.

2. Booking Terms & Payment Policy

✅ Reservations: All bookings are subject to availability and confirmation.
✅ Payment Methods: We accept credit/debit cards, mobile money (M-Pesa), and bank transfers via secure third-party payment processors.
✅ Pricing & Currency: All prices are quoted in Kenyan Shillings (KES) unless stated otherwise. Prices may fluctuate based on exchange rates and supplier costs.
✅ Deposits & Full Payments: Some trips require advance deposits. Final payment is due before the travel date.

3. Cancellations, Refunds & Changes

a) Customer Cancellations

• Cancellations made more than 30 days before departure may be eligible for a partial refund.
• Cancellations made within 14 days of departure may be non-refundable, subject to our suppliers’ policies.
• No-shows or last-minute cancellations are non-refundable.

b) Travel Changes by LuxTravelz

• We reserve the right to modify itineraries due to weather conditions, government regulations, or safety concerns.
• If a booking is canceled by us due to unforeseen circumstances, we will offer a full refund or an alternative travel date.

4. Responsibilities & Liabilities

✅ LuxTravelz acts as a booking agent for third-party hotels, airlines, transport companies, and tour providers.
✅ We are not liable for any losses, injuries, or damages caused by service providers, flight delays, natural disasters, or force majeure events.
✅ Travelers are responsible for ensuring valid travel documents (passports, visas, health certificates) before departure.

5. Travel Insurance

We highly recommend purchasing comprehensive travel insurance to cover trip cancellations, medical emergencies, and lost baggage. LuxTravelz does not provide insurance and is not responsible for costs due to unforeseen incidents.

6. User Conduct & Prohibited Activities

Users agree not to:
❌ Use the Website for fraudulent or illegal activities.
❌ Post false travel reviews or misleading information.
❌ Attempt unauthorized access to our systems.

Violation of these terms may lead to account termination and legal action.

7. Intellectual Property Rights

✅ All content on LuxTravelz.com (text, images, logos, videos) is protected under copyright laws.
✅ Users may not reproduce, distribute, or modify any material from the Website without permission.

8. Third-Party Links

Our Website may include links to external travel providers or partners. We are not responsible for their content or business practices.

9. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Kenya. Any disputes will be resolved through negotiation or legal arbitration in Nairobi, Kenya.

10. Amendments & Updates

We may update these Terms & Conditions periodically. Continued use of the Website after changes means acceptance of the revised terms.

11. Contact Information

For any inquiries regarding these Terms, contact us at:
📍 LuxTravelz Travel and Tours Ltd.
📧 Email: info@luxtravelz.com
📞 Phone: [Insert Contact Number]